One of Africa’s greatest treasures, the 800-year-old golden rhinoceros of Mapungubwe tell us that technology come if many forms. These gold foil figures, discovered in royal graves at Mapungubwe, testify to the sophisticated, settled society which traded gold and ivory with China, India and Egypt many centuries before settlers from Europe arrived. The golden rhinoceros, described as the South African equivalent of Tutankhamun’s mask.

What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.