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The learning process can be improved if a person has memorable experiences by the inputs of their five senses. The senses are sight, sounds, touch, taste and smell. By the act of doing an exercise in which a person uses their senses repeatedly a person can learn. So for example this means seeing the mathematical equations, trying them and doing similar exercises. Or it could be hearing a musical melody a few times and playing it yourself. Today learning by accessing technology can be visual, audio and by acts of doing.

What are the most notable features users love on social media apps and websites? Billions of people around the globe are using social media everyday to communicate with each other on their smart mobile phones, laptop and tablets. These people are viewing, sharing, retweeting and publishing their own content. They are also following others, trolling, blocking and creating fake accounts with biased news.

How do we go about advising customers about viruses and how to avoid them? This is all the job of the IT Practitioners (systems support).

Computers that are connected to a network to send and receive emails are open to virus attacks unless steps are taken to protect these systems.

Social media has an impact on interpersonal communication as it can be said that the social media services are an essential interpersonal communication channel for many people. In little over a decade of these platforms being around, social media has had a dramatic effect on people's everyday lives. Today an individual can communicate one to one with somebody on the other side of the world, millions of people are doing this everyday.

What are the numerous transport systems in the UK? Transport systems in the UK are among the most advanced in the world. Today there are many reasons for people to celebrate the ability to move around the country with ease in many different ways. It can be stated that the transport system is essential infrastructure for a modern country. The history of transport in the UK is extensive. It includes the roads, railways, river and airplane transport systems.

What are the advantages and disadvantages of mobile phones? Today there are many reasons for people to be owning a mobile phone. In fact you can say that a mobile phone is an essential portable communication tool for a modern western citizen. In the international arena, throughout all parts of the world, mobile phone use is also extremely important. For instance many Africans are using their phones for many reasons which differ from how they are used in countries such as the UK because of data rates and data transfer speed.

What are the advantages and disadvantages of social media? There are currently numerous reasons for individuals to be using a social media platform. Firstly it can be said that the social media platform and services are an essential communication channels for many people. Secondly at the local, national and international level social media use is very important in bringing groups of people together. People all over the world however, use these platforms in a variety of ways which differs.

What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.

What is customer support provision? Customer service is the provision of service to customers before, during and after the purchase of any product.
This is part of the qualification City & Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402) the requirement for City & Guilds Diploma in IT Systems Support (7267-24).

Service Levels

Types of service level agreements (SLA) and procedures for recording information

This article is about troubleshooting and basic systems support for hardware and software.
Here you will find broad knowledge of computer hardware and operating system technologies

The information here provides an excellent foundation for students pursuing a career in IT, with ICT Systems Support being a great starting point for a 1st line support technician.

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