What are the advantages and disadvantages of having an IT Customer Support Centre with three departments in technical, software and sales? Many calls from uses are directed towards the IT department in companies that rely on having first class technology in place some are more serious than others. Is is best to have three departments or one taking all the calls at all levels. One solution is to have three departments that are providing technical support and effectively responding to a customer’s request.
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What is customer support provision? Customer service is the provision of service to customers before, during and after the purchase of any product.
This is part of the qualification City & Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402) the requirement for City & Guilds Diploma in IT Systems Support (7267-24).
Service Levels
Types of service level agreements (SLA) and procedures for recording information
This article is about troubleshooting and basic systems support for hardware and software.
Here you will find broad knowledge of computer hardware and operating system technologies
The information here provides an excellent foundation for students pursuing a career in IT, with ICT Systems Support being a great starting point for a 1st line support technician.
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How do you clean your technology safely?
It is easy for you to spread bacteria and viruses without realising when using your technology. These microscopic forms of life or *semi life are invisible and could make your family, friends and guests ill. Personal hygiene is important in work and in the home around your work area. So what do you need to do to keep safe?
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